We hope you are happy with your purchase. If you are not, you have 5 days to return the product for store credit or a refund.
Customer is responsible for return shipping cost and shipping charges are not refundable.
Please contact us at firstname.lastname@example.org for instructions on how to process the return.
After five days, all sales are final.
All discounted items are final sale - they may be returned for store credit but not a refund. Mollusc House is not responsible if the returned package is lost or the item is damaged in the mail.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.